Welcome to Jumbaloo! These Terms and Conditions govern your access to and use of our website and our services, including bookings, memberships, party reservations, and visits to our indoor playground. By using our website or services, you agree to comply with these Terms and Conditions.
Please read them carefully. If you do not agree with any part of these Terms, you must refrain from using our services.

1. General Use

a. Eligibility

Our services are designed for families, parents, and guardians planning visits to Jumbaloo with their children. Children must be supervised by a parent or guardian at all times when visiting Jumbaloo to ensure their safety.

b. Modification of Terms

Jumbaloo reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date. Your continued use of our services constitutes your acceptance of the revised terms.

2. Booking and Payment Policies

a. Reservations

All bookings for parties, events, or play sessions must be made in advance through our website, by phone, or in person.
A deposit or full payment may be required at the time of booking.

b. Cancellation and Refunds

Cancellations made at least 7 days before the scheduled event may be eligible for a refund, less any applicable fees.
Deposits are non-refundable if cancellations occur within 48 hours of the scheduled event.
Refunds will not be provided for no-shows or unused services.

c. Pricing and Taxes

All prices are listed in Canadian dollars (CAD) and are subject to applicable taxes, including GST/HST.
Jumbaloo reserves the right to modify pricing without notice.

3. Code of Conduct

To ensure a safe and enjoyable experience for everyone, all visitors to Jumbaloo must follow these guidelines:

a. Safety Rules

Children must wear socks while in the play areas.
No outside food or beverages are allowed, except for birthday cakes, with prior approval.
Aggressive or disruptive behavior will not be tolerated.
Parents and guardians are responsible for supervising their children at all times.

b. Facility Care

Any damage caused to Jumbaloo property due to negligence may result in charges for repairs or replacements.
Lost or stolen personal belongings are not Jumbaloo’s responsibility.

c. Right to Refuse Entry

Jumbaloo reserves the right to refuse entry or remove individuals who violate these rules or exhibit inappropriate behavior.

4. Intellectual Property

a. Ownership

All content on the Jumbaloo website, including text, images, logos, and graphics, is Jumbaloo’s intellectual property and is protected under Canadian copyright laws.

b. Restrictions

You may not copy, reproduce, distribute, or use any content from our website without prior written consent.

5. Liability Disclaimer

a. Assumption of Risk

Participation in activities at Jumbaloo involves some level of physical activity. By visiting our facility, you assume all risks associated with indoor play, including minor injuries, such as slips or falls.

b. Waiver of Liability

To the fullest extent permitted by law, Jumbaloo is not liable for:
Injuries, losses, or damages resulting from using our facilities or services.
Damages caused by the actions or negligence of third-party service providers or other visitors.

c. Parental Responsibility

Parents or guardians are responsible for monitoring their children and ensuring compliance with safety rules while at Jumbaloo.

6. Privacy and Data Use

Our Privacy Policy governs Jumbaloo’s use of personal information. By using our website or services, you consent to collecting and using your information as outlined in the Privacy Policy.

7. Third-Party Services and Links

Our website may include links to third-party websites or services. Jumbaloo is not responsible for these external platforms’ content, practices, or policies. Use them at your own risk.

8. Governing Law

These Terms and Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes arising from using our website or services will be resolved exclusively in the courts located in Ontario, Canada.

9. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:
Jumbaloo Indoor Playground
Address: 3135 Argentia Road Unit #3, Mississauga, ON L5N 8E1
Phone: 905-785-3990
Email: info@jumbaloo.com