SAFETY POLICY
At Jumbaloo, your safety is our priority. Families receive wristbands linked by order number, which must be shown at the exit gate. Please supervise your children closely, especially during busy times, to prevent unauthorized exits. Our staff will verify the identities of guests leaving together, and your cooperation is vital.
We also conduct video surveillance for security and loss prevention, as well as incident reporting. Recorded information may be used for operational needs and shared with law enforcement if necessary. Thank you for helping us maintain a safe environment.
CLEANING POLICY
At Jumbaloo, safety and cleanliness are our top priorities. Our staff sanitizes the facility throughout the day and disinfects the play area every night using high-quality cleaning products. We conduct weekly thorough cleanings and regular deep cleaning. Hand sanitizer stations are available throughout the facility for easy access.
WELLNESS POLICY
If you or your child are ill, please wait until everyone is healthy before visiting Jumbaloo playgrounds. We aim to keep all visitors and staff happy and healthy. If you come while unwell, you may be asked to return when you’re feeling better to help prevent the spread of illness. Thank you for your understanding.
FAMILY POLICY
At Jumbaloo, we love it when siblings or families play together! Older siblings are welcome, but please remember that equipment is for children under 12, so assess its safety. All children should respect younger guests and the equipment. If rough play disrupts others, we may ask older siblings to sit out. Siblings over 6 and parents must accompany children under 4 in the main play structure. Parents should model appropriate behavior, as children are always watching. This policy is for siblings only and may change at any time. Thank you for helping us keep Jumbaloo a fun place for children!
LOST & FOUND POLICY
Jumbaloo Playgrounds is not responsible for lost or misplaced items. We will hold any found belongings for 30 days. Please pick them up within that time to avoid donation or disposal. Thank you!
FOOD POLICY
Outside food and drinks are not allowed at Jumbaloo, with exceptions for baby bottles, baby food, and fresh fruits or vegetables. For more information, call 9057853990 or email [email protected]. We have coffee, tea, and snacks available for sale at our snack bar.