Book a Party
Book a Party

Facility Rules

Home Facility Rules

  • Jumbaloo is an unsupervised indoor playground. The parent/guardian is responsible for the child’s safety and safe use of equipment at all times. The facility will not be responsible for any injuries due to unsafe use of playground equipment
  • Parents/guardians are requested to please sign a waiver for your child’s safety. Advise all party guests to fill out the waiver before arriving for smooth entry. It’s available on Jumbaloo’s website.
  • Jumbaloo is not responsible for any lost items. All valuables should be left at home or inside the car. No lockers are available on the premises.
  • Children and parents will be required to wear a wristband at all times while on premises.
  • At Jumbaloo, we’re a socks-only zone! Guests, both adults, and children, must wear socks at all times for the health and safety of everyone. No shoes, slippers, or bare feet are allowed. Socks are available for purchase at the front counter if needed. Thanks for understanding!
  • No outside food and drinks are allowed into Jumbaloo unless there is a party room booked by you. Some exceptions do apply such as baby’s milk or baby food.
  • Only one child allows on speed slide at one time and not following rules can result in Jumbaloo team to escort your child out of the play structure
  • For everyone’s well-being, please visit when both you and your child are feeling well. If not, you may be asked to return when everyone is in good health to prevent the spread of illness. Thank you for understanding!
  • Jumbaloo staff have the right to refuse admission or ask you or your child to leave if improper use of equipment, unsafe or disrespectful behaviour towards others or staff is witnessed.
  • Only one or two children are allowed on a trampoline at one time and not following rules can result in Jumbaloo team to escort your child out of the play structure
  • Ball guns cannot be used to aim and shoot at other children. The baskets for balls should be returned back on the hooks at the main level after each use
  • Parents and children should remain mindful of falling balls
  • Keep your valuables well including keys, while going on the slides and spiral tubes
  • Keeping hands close to the body is recommended while going down the spiral tube
  • Parents and older siblings are welcomed to play with toddlers, but not permitted to enter the ball pit as it’s designed for these tiny members of our families
  • Going up the slides, sitting, or laying down in the ball pit or right underneath the slides are dangerous for your child and all others playing.
  • Children are not permitted to climb on the protective net OR honeycomb structure at any time.
  • The pieces from glow sticks and gear games are to be kept on the games wall and never to be taken with children.
  • Please select appropriate play clothes. Any loose clothing items like ponchos, scarves, etc can be a hazard to yourself or children
  • No smoking, vaping, or alcohol is allowed at any time on Jumbaloo’s premises.
  • Any sharp items including sharp ended hairbands or toys are not permitted in the playground or structure.
  • Age limitation banners are applied for everyone’s safety and longevity of the play equipment. We appreciate cooperation from all!

PARTY RULES all above apply as well

  • If you’re a party guest, you can bring your own cake, & food with LIMITATION:
    1. Pizza orders can ONLY be through Jumbaloo.
    2. Nut free
    3. Shell free
    4. Mostly dry food items
    5. No soups or gravies
    6. Other foods such as candy, gum or popcorn are also not allowed.
  • No food and drinks are allowed in the playground area
  • Jumbaloo is a peanut-free/nut aware facility, no foods that contain peanuts or any other nuts are allowed on premises
  • No alcohol is allowed at any time on Jumbaloo premises.
  • No confetti, pinatas, sparklers, silly string or glitter please. Only painter’s tape can be used to decorate rooms. Additional cleaning surcharges apply if not obeyed.
  • The child and adult headcounts are limited to each tier of package and are not interchangeable. We appreciate your understanding.
  • A  non-refundable, non-transferable deposit is required at the time of booking.
    1. J1  to J3 – $200
    2. J4 – $300
    3. Super Jumbo or Private  – $500
  • J4, Super Jumbo and Private parties cannot be downgraded
  • Deposit is non-refundable in case of cancellations that are unrelated to mandatory government closures.
  • All other birthday parties’ policies & rules from the contract apply.